Privacy Policy

We treat all the information furnished by you as confidential. However, you consent and authorize us to share all or any information pertaining to you with airline, hotel or other service providers who will provide the services to you during your tour and also to fellow traveler(s). You acknowledge that we shall be constrained to disclose the information furnished by you, if such disclosure is required by the law or by an order of a court or the rules, regulations or enquiry by any government / statutory agency having regulatory or statutory authority over the Company.

Any communication directed at the address or made through / on the contact details such as E-mail id / cell phone / telephone no / fax no. of the Client as provided by the client through whom the client has made the bookings with the company shall be deemed to have been communicated to and received by the Client. The Company shall not be responsible for any error on part of mode of communication in this regard.

Conditions of Travel:
A) The prices quoted have been calculated at the rate prevailing at the time of sharing the quotation. The Company reserves the right to amend the prices in case of currency fluctuations, changes in the various gross rates of exchange and /or fuel costs, special / high season charge levied by the suppliers, hike in the airline / rail charges before the date of departure. All such increases in price must be paid for in full before the departure by the client.
B) The company shall in no circumstance Whatsoever be liable to the client for: Any over stay expense due to delay or change in bus/air/train /ship or cancellation of special bogie or other service due to sickness, weather condition, strike, war or any other cause whatsoever.
Sightseeing missed &/or program being cancelled after the commencement of the tour & before the due period due to any unavoidable situation which is beyond our control. Any Loss/Damage of baggage by the Airlines / Hotels / Coach / Cruise.
C) The Client/Traveler must have his / her passport valid for at least 6 months subsequent to such departure date.

Other Terms:
Client’ means the personal/persons in whose name or on whose behalf the booking is made.
‘Company’ means Ludo Holidays Pvt. Ltd.
There is no Contract between the Company and the Client until the company has received the initial deposit as stated in the clause regarding ‘payment’.
Independent contractors means “Hotelier/Hotel Owners”, Owner of any airline or shipping company or railway, ferry boat owner/operator/coach owner/or any other person who has been selected by the company to render service to the client. No person other than the company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition.
The company shall in no circumstances, whatsoever, be liable to the clients for: Any death, personal injury, sickness accident, loss, delay, discomfort, increased expenses, consequential loss and / or damage or any misadventure however caused.

Any act, omission, default or independent contractor or other person or any servant or Agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facilities or services for the client or for any other person travelling with him however caused.

The temporary or permanent loss or damage to baggage or personal effects however caused in this condition the expression “howsoever caused” includes negligence on the part of any person.
No liability on part of the company arising in any way out of this contract in respect of any tour, holiday, and excursion facility, shall expect the total amount paid or agreed to be paid for the holiday and shall in no case include any consequential loss or additional expense whatsoever.
If the client has any complaint in respect of the service provided by any of the Independent Contractors, the client shall immediately notify the same in writing to the independent contractor and with a copy to LHPL Office where the booking had been made on his return. This will enable our company to take up the matter with the independent Contractor so that in future other clients do not face any difficulty.
Each of these conditions shall be severable from the other. If any provision were invalid, illegal or unenforceable then the remaining provision shall nevertheless have full force and effect.
The foreign exchange payments are subject to RBI/GOI rules & regulations.
Tips are mandatory in Europe.

“The company has the right, at any time and for any reason, to terminate this contract after acceptance of deposit but prior to the Commencement of Tour without assigning any reason whatsoever”.

The Client confirms that with regard to the booking, the address of the Client as given by him is accurate and complete in all aspects, and the said address will be used by us for determining the “location of the Client” for the purposes of levy of Goods and Service Tax.

Force Majeure:
Ludo Holidays Pvt. Ltd. (company) and any of its parents, subsidiaries, affiliates, officers, directors, employees, agents or suppliers and their respective successors, heirs and permitted assigns shall not be responsible for, or be deemed to be in default on account of any failure to perform or due to delay in performance of any of its obligations hereunder, in whole or in part, if such performance is rendered impracticable by the occurrence of acts of war, whether declared or undeclared, sabotage, embargo, acts of terrorism, riot or other civil commotion, failure in transportation, act of any government or any court or administrative agency thereof, acts of God, fire, explosion, flood, earthquake, strike, act of government or other catastrophes, pandemic, epidemics, outbreak of disease or quarantine restrictions, or other cause(s) beyond the reasonable control of Ludo Holidays Pvt. Ltd. (“Force Majeure”).
Ludo Holidays Pvt. Ltd. (company) and client (you)– both shall use their best efforts to avoid, overcome and offset the effects of any cause or potential cause of an event of Force Majeure. Upon cessation of the cause of the Force Majeure, the Terms and conditions of use given hereunder, shall again become fully operative.
However, a Force Majeure event will not relieve Ludo Holidays Pvt. Ltd. (company) and client (you) of the obligations accrued prior to the occurrence of the Force Majeure.

Jurisdiction Clause :
All the disputes arising out of this agreement or any other subsequent agreement would be subject to Delhi Courts only.

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